Here are the answers to frequently asked questions about renting the Community Center.
Are you open due to COVID-19 and what are the restrictions?
We are currently open and Governor Reynolds does not have any restrictions related to COVID-19. However, we strongly our renters to follow the latest CDC guidelines. We keep our website up-to-date on this changing situation. Learn more here.
Tours are available by appointment only. Please email firstname.lastname@example.org for availability.
We ask that tours take no more than 30 minutes. If another renter chooses to rent the space during your tour, you will be contacted to reschedule. If you need to reschedule for any reason or are no longer able to make it, please email email@example.com. Unfortunately, we have a problem with tours not showing up, so tours that don't show will not be rescheduled.
How do I rent the facility?
We've moved our whole rental process online. Click here to request a date. You will need to create an account first. Then select the space size and date. Make sure you have the correct rental rate selected. For example, only residents of Windsor Heights are able to use the resident rate. From there we will review your request and will then send you a link to pay your deposit. We do not hold dates until the deposit has been paid. The deposit is due immediately (the full balance is due for all events within 60 days instead of a deposit). We will make multiple attempts to contact you, but if the deposit has not been paid within 24 hours of approval notification, it will be deleted online.
Rental requests will be reviewed Monday-Friday between 8 am and 4 pm. Any requests made in the evenings/weekends will be reviewed the next business day.
Why does it say "requires account flag"?
You have the wrong rate selected (only non-profit organizations can use the non-profit rate). Click the arrow next to the rate to select the correct option (see image below).
Why is it not showing later times for my rental to end?
We require at least two hours in between rentals for cleaning and inspection. So for example, if there is a rental on your desired date that is booked for 4 pm, then your rental needs to end by 2 pm. Our online system will not let you choose an end time beyond 2 pm. Our facility also closes at midnight.
I'm a resident of Windsor Heights, but it won't let me use the resident rate.
Make sure you have your address listed and spelled correctly in your account information. It will not let you use the rate if any of this information is incorrect.
How do I see what dates are available?
You will need to visit our online rental system by clicking here. Then select the space size that you are interested in. If the date on the calendar appears orange, then there is a rental that day, but all available times are listed on the right (or below if you are using a smartphone). If the date is green that means there are no reservations. Please email firstname.lastname@example.org with any questions.
How many people are allowed?
Our facility holds up to 200 people in the full space. The 2/3 space holds 100 people. And the 1/3 space can fit 70 people.
How many tables are there?
Our tables are 72" round. We also have 5 rectangular banquet tables for serving food.
- Full space - 20 tables
- 2/3 space - 10 tables
- 1/3 space - 7 tables
How much does it cost?
Our space is rented by the hour and the price depends on the space size. Please visit our website and scroll down to "Pricing & Policies" and the next section "Fees". We do not give upfront estimates because fees vary by rental.
Our space includes tables, chairs, a full kitchen, and an AV system for the 2/3 and full spaces only.
We do not include linens, silverware, food, or drinks. We don't have any catering restrictions, meaning you are welcome to bring in the food or caterer that you'd like. However, we don't allow hard liquor (vodka, gin, etc.), but do allow wine and beer.
Who do I contact with questions?
Please email City Clerk Travis Cooke at email@example.com. Emails will be returned Monday-Friday between 8 am and 4 pm.